• We try to complete most repairs the same day. If this is not possible, we will provide you with special transportation arrangements.

Q. 2. How much is the cost going to be?

• Our invoices reflect the total cost in parts & labor increments. Labor time is determined by using the Mitchell Labor Guide, which is an industry standard and/or actual time. You can be certain that the parts used were purchased according to your individual needs.

Q. 3. My car is running rough. Do I need a tune-up?

• In today's highly sophisticated automobiles, a tune-up is a maintenance type service and normally does not correct running problem. We advise our customers with a performance problem to choose an engine diagnostic service in order to address the source of of the problem accurately.  We have seen people spend a small fortune on "guess work" and then show up to have the problem diagnosed properly and resolved easily.

Q. 4. What is the difference between factory new, aftermarket new, remanufactured, and used parts?

• All four categories have a purpose in making repairs and should be selected according to availability, vehicle specifics and your personal needs. We make a careful evaluation of the life expectancy of the vehicle, cost and availability before making a part recommendation.

  A factory new part is one manufactured by the company that produced the vehicle.

  An aftermarket new part is manufactured by a source other than the original factory.

  A remanufactured part was previously used and is reconditioned to meet or exceed original specifications.

  A used part has been obtained from a salvage yard.

Q.5. Is there a charge to check out my car?

• It would depend on the symptoms or purpose. If the inspection is for a used car purchase, we charge according to the extent of inspection. In the case of a particular problem, a fee may be charged based on the type of equipment used and technician's time. Often, the inspection fee is partially applied to the cost of the repair needed.

Q. 6. Do I need an appointment for a repair?

• We do recommend it, but an appointment is not necessary at Hunts Point Service. If you plan to wait on your vehicle, it is best to have an appointment.

Q. 7. What credit cards do you take?

• We accept VISA, Master Card, American Express, and Discover.  We do not accept personal checks.

Q. 8. Why does the cost of the repair involve so many labor hours?

• In many cases, depending on the design of the vehicle, locating an electrical problem or replacing a part requires disassembly of a section or removal of other parts to access the area for repair.

Q. 9. Why does my car need maintenance if it's running fine?

• An ounce of prevention.....  Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future. Keep your car safe, reliable, dependable, efficient and enjoyable.

Q. 10. What will happen if I don't have the repairs done right now?

• Our top priority is to keep you and your passenger's safe while riding in your vehicle. If the repair can wait, the advisors and the technicians will work together to help you prioritize the urgency of the repairs and maintenance needed.

As part of the "Be Car Care Aware" education campaign, the Car Care Council is also offering a free service interval schedule to help take the guesswork out of what vehicle systems need to be routinely inspected and when service or repair should be performed. The schedule can be printed for free from the Car Care Council's Web site at http://www.carcare.org/service_schedule.shtml